I never saw or approved a proof, and now I see a shipping notice
If you like the proof we emailed, please reply to the email with “I approve printing”. Otherwise, please reply with requested changes.
Please be aware that while I greatly prefer folks to approve the proofs for personalization, color, and size before I print, if I send a proof to you and hear nothing back for 7-10 days, I will go ahead and print and ship. Here is why.
I used to only print on approval. But several times a week I would get very unhappy customers that thought they already approved the proof, or didn’t see the proof for some reason, or didn’t realize I was waiting for approval to print. They would ask where their order is, and I would say it is not even printed yet. Enter the irate customer!
I want to avoid irate customers, so I have changed the process. After about 6 days after sending the initial proof, I try to follow up asking if we are ready to print. After 7-10 days, I print and ship.
Since having moved to this, it is very rare to hear from unhappy customers, but there are a few people surprised to see the the shipping notice when they didn’t approve the proof.
Please know, if I shipped your order but you didn’t approve the proof, I will still make changes as needed and ship you new decals at no cost to you.
